EV charging solutions by Teliolabs
Our Mission
Make EV adoption simpler, easier and more convenient for e-mobility service providers, Charge point operators and EV drivers with our cutting edge software platform and help transitioning towards a clean, green and sustainable future faster.
Our Vision
To be the company that best understands and satisfies the product, service, and self-fulfillment needs of the EV Charging Industry- globally.
Challenges faced in EV Charging Solutions
- Poor Customer Experience
- Unreliable Charging Network
- Unscalable Applications
- Data Silos
- Poor Security
- Vendor Locking In or Properietory Protocols
- Billing Issues
Key features that provide value:
- Simple and effective Customer experience with our customer-centric solutions
- Easily available remote troubleshooting during business hours
- Proactive station health monitoring available 24×7
- Robust and Reliable charging station network
- Seamless software configuration
- Easy activation of the charging station devices
- Advanced analytics on Charge Point Operator operations across multisite networks
- Our hardware-agnostic software platform
- 360 view of EV Charging network infrastructure
- Highly secure and scalable platform
- End users get hassle-free accessibility.
- Variable pricing models for Charging point Operators (CPO)
Global EV solutions by Teliolabs provide Top-Notch Quality, Reliability, and highly skilled implementation teams. Our solutions are quality approved and readily available for evolution.
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What Teliolabs is Offering?
EV SaaS :
We offer our white-labeled software, consumer applications, and a commitment to help grow your charging business.
Our SaaS-based platform is powered by IoT and deep analytics for the smooth onboarding of EV charging providers.
Our SAAS offerings include:
- Mobile application for easy usability for your customers
- Real-time insights to enable immediate action and prevent problems before they happen
- The total cost of ownership is low
- Easier service assurance via tickets
- Charging station network management for all-time smooth charging
- Smart and flexible billing engine for easy access
- Easy product and offer rollout
- Intuitive UI application to better understand your users
We also focus on your easy and efficient growth by providing:
- Cloud and application security so you can use it carefree
- Standard API integration adapters
- Application servers
- Easily maintainable code artifacts
- A super agile microservices-based architecture
- High availability deployment cluster
- Scalable database to handle growth efficiently
Managed Services:
We offer application maintenance and production support for your platform. With new advancements, we also offer enhanced support. The following are our key offerings:
- Platform support
- Product lifecycle services
- Functional and non-functional testing
- Ticket Management
- Project outsourcing
- Development and enhancement services
- Complex bug fixes
- Technical helpdesk
Here, we talk about management and support. Since we provide IT support management, we cover L1, L2, L3, all three levels of support under it.
Let’s take a brief walk through what kind of support we can provide –
Level 1 support – L1 corresponds to our first-line support, where the support is provided via a telephone or a helpdesk. They are there to hear about your problem and provide:
- Customer and product-specific knowledge repository
- Defined response SLA (Service Level Agreement)
- Routing of service calls to third-party based on decision tree
- Complete ticket management with escalation and service level reporting
- Store equipment and network troubleshooting
Level 2 support – L2 is our second-line support. They deal with the tickets that have been raised by L1. They are an expert to provide you with:
- Advanced Troubleshooting/resolution
- Batch/infrastructure monitoring
- Configuration Management
- Root Cause Analysis
- Incident Analysis/Trending
L3 support – L3 support is our third-line support. The technicians/engineers in this level hold expertise in the EV domain. They are proactively available to provide many solutions to your problems like:
- Fixing defects
- Minor enhancements
- Root cause analysis
- Performance tuning and capacity planning
Having equipped with all these levels of support and management makes us sure about the quality of tech services that we deliver.
Have convenient station management with Teliolabs.
Key Value Propositions:
Better Customer Experience by
- Making Easy to use interface
- Intuitive UI
- Simple processes for the customers
- Hassle-free payments
- Accurate & predictable charging
High Availability & Scalability Security via
- Standard Cluster Deployment
- Highly available with 3 availability zones
- Load balancing
- Planned Disaster Recovery
Reliable Charging Network with
- Predictable charging session
- Error-free network and functionality
- Real-time status
- 360-degree view
- Highly synchronized operability
Top-Notch Security with
- TLS enabled communication
- Role-based access
- Certificate-based authentication
- Identity-based authentication with AD
Hardware Agnostic that
- Integrates with any charging
- Has proper station hardware
- Standard Interface
- Supports both AC/DC Chargers
- Supports all capacity types
Open Standards with
- Supports Open Industry Standards
- OCPP 1.6, 2.0.1 compliant
- OCPI 2.2 compliant