Many OSS systems are not linked to each other and need manual intervention. For example, if a customer wants to order a new telephone service, the system would take the customer’s details and details of their order. However, the system would not be able to configure the telephone exchange directly. This would be done with a switch management system.
So, you will need to transfer the data from the order handling system, then transfer it to the switch management system. This would require a technician to intervene and re-key all the details. This process is known as “Swivel Chair Integration.”
Teliolabs addresses these efficiencies with automated interfaces between the OSS applications—OSS integration. Affordable and simple OSS integration continues to be the goal of most telecom companies.